[업데이트] 윈도우앱 1.3.6 버전 업데이트 - 상담 완료 처리 기능 개선

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작성자 : WiseAI

안녕하세요, 에이유 운영팀입니다.
예약 신청 건 처리 또는 고객 상담 후 윈도우 앱에서 [상담 완료] 처리를 더 쉽고 편리하게 할 수 있도록 기능이 개선되었습니다.
하단 윈도우앱 설치 파일을 다운로드하거나 윈도우앱에서 업데이트를 진행해주세요.

📌 상담 완료 처리

  • 적용 메뉴 : 통화 이력, 챗봇 상담, 예약 신청
  • 무엇이 변경되었나요?
상황 내용 참고
1. 예약 신청 처리 시 예약 신청을 처리하면 해당 건과 연결된 ‘통화 이력’이 자동으로 상담 완료 처리됩니다.
※ 단, 아웃바운드 콜로 접수된 예약 신청 건은 자동 처리되지 않으므로 별도 처리가 필요합니다.
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Q. 동일한 고객의 다른 이력도 같이 상담 완료 처리할 수는 없나요?
A. 제한적으로 기능을 제공합니다. (자세한 내용은 하단 참고)

추가 기능

  • 동시 처리 가능한 AI 응대 이력이 있는 경우, 동시 처리 여부를 묻는 팝업이 표시됩니다. (이미지 참고)
  • 동시 처리 가능한 AI 응대 이력 조건
    • 동일한 날짜에 생성된 인바운드 콜 또는 챗봇 이력
    • 제외) 다른 예약 신청 건이 있는 이력 or 고객 정보가 명확하지 않은 이력
  • 동시 처리되지 않기를 희망할 경우 '처리 안 함' 버튼을 눌러주세요.
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...

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